POS Series Products

Q

01 Why the touch is not working?

-Try to reinstall the touch driver.

-Check if the touch cables are well-connected.

-Check touch USB cable and FPC cable on touch controller board.

Q

02 Why there is no touch sound when tap the screen?

-By default, there is not touch sound. If need touch sound, install the utility to enable this function.

Q

03 Why the system does not power up?

-Try to replace another adapter to verify if the adapter is defective.

-Check if the power switch is well-connected on motherboard, if the power switch is worn or defective.

-Try to enter BIOS and load BIOS optimize/default setting.

-Try to replace another motherboard to verify if the motherboard is defective.

Q

04 When powering up, the system is running. Why the display is not showing?

-Try to open the chassis and check if all the cables from display are well-connected on motherboard.

-Check if LVDS cable on display is well-connected.

-Try to replace another display to verify if the display is defective.

Q

05 The power LED is ON at power off status. Why the system does not boot up?

-Try to check if the power switch is well-connected on motherboard.

-Try to enter BIOS and load BIOS optimize/default setting.

-Follow the instructions in user's manual. Try to clear CMOS.

-Try to replace another motherboard to verify if the motherboard is defective.

Q

06 Why the screen freezes at POST screen?

-Try to enter BIOS and load BIOS optimize/default setting.

-Check if memory is well-inserted in slot.

-Try to use a rubber eraser to clean the connect pads.

-Otherwise, replace another memory module to verify if the memory is defective.

-Check if SSD/HDD is defective. Replace another SSD/HDD.

Q

07 Why the SSD/HDD is not detected?

-Check if the cable on is well-connected or replace another SSD/HDD cable.

-Replace another SSD/HDD.

-Try to enter BIOS and load BIOS optimize/default setting.

-Try to replace another motherboard to verify if the motherboard is defective.

Q

08 Why the peripherals are not working.

-Try to reconnect the device from USB/COM port.

-Try to connect the device on another USB/COM port to verify if the port is working.

-Try to re-install the device driver.

Q

09 Why the system does not access the network?

-Check if the IP address is configured in network adapter. Ensure to configure as static IP or DHCP.

-Try to re-install driver for network adapter.

-Try to replace another motherboard to verify if the network circuit on motherboard is defective.