Pandemic Prevention Product

Q

01 What happens in case the memory for access record is full?

The oldest records will be overwritten by new records. The memory keeps working.

Q

02 When open web browser to login device, no response from device.

Try to refresh the screen by clicking refresh on web browser.

Q

03 When upload firmware, select firmware file and click “upgrade”, but no reaction at all.

Recommend to use Google Chrome to implement firmware upload and other configuration.

Q

04 Try to login device, but no idea about the IP address for login.

When doing the initial setup for device, it is recommended to enable “showing IP address” which can be found at “Device Settings”. The IP address can be shown on display.

Q

05 Cannot detect any face in dimming environment.

It is recommended to set auxiliary light as “Auto” which automatically emits light while the ambient light is insufficient.

Q

06 Can possibly take face picture and register by device directly?

When stand and face the device, the camera takes the picture for a person and adds an item for access record. Login the device by web browser and check the access record. On the record item, click “Register” to add this person.

Q

07 Is it necessary to take another picture with mask wearing face for mask detection?

Whatever the picture is with or without mask wearing, it is capable to detect face with or without mask wearing.

Q

08 Is the device able to connect to an automatic door/gate and control it?

One device connects to an automatic door/gate and controls an automatic door/gate. Mostly connect the trigger wires from door/gate to the connector of KZ_OUT on device.

Q

09 When installing many units of devices, how to manage all these devices?

Simply connect all the devices on local area network (LAN). Use a PC and login to each device by its IP address.

Q

10 How to duplicate the face database to many devices?

Designate one of the devices as main device. All the face images should be build-up by this device. Login to this device, export the face database in “Personnel Query” and save as a file on PC. Login to other devices, and import this face database file from PC.

Q

11 Why the auxiliary light is always on?

When set at auto and when the environment light is dimming, the auxiliary light is emitted automatically. Check the light sensor located at bottom edge of device is obstructed by stand or other tapes.